SUCI SOLUTIONS ENTERPRISE (SUCI) processes orders for shipping from Monday to Friday, excluding public holidays (Selangor). Orders received on weekends and holidays will be processed the next business day.

Please be informed our cut off is at 12 noon. For orders received before 12 noon, the parcel will be delivered on the same day. And orders received afterwards will be sent on the next working day.

 

OPERATIONS HOUR

Monday – Friday : 09:00am to 18:00pm

Saturday & Sunday : Off

Public Holiday (Selangor) : Off

 

DOMESTIC SHIPPING

Domestic shipping within Malaysia (East & West Malaysia) is shipped and dispatched from Kuala Lumpur via Citylink Express (M). Citylink Express is the leading courier company in Malaysia, which has the widest network coverage and the largest courier fleet in Malaysia. For more info, please visit www.citylinkexpress.com.my

Please note that it takes 1-3 working days before tracking information is available via your tracking link. Delivery times are estimates, not guarantees.

In rare cases, please be informed that SUCI might use other courier service providers as an alternative such as Setel Express.

 

INTERNATIONAL SHIPPING

SUCI is happy to ship worldwide. For a list of countries that we ship to and general inquiries on international shipping, you may contact our team by emailing [email protected] and we will calculate the shipping to your destination.

 

SHIPPING RULES AND RESTRICTIONS

We are not responsible for merchandise risk of loss after the courier has delivered the order to the address. We do not take responsibility if the courier cannot deliver the package in time due to an incomplete address or phone number, misspelt address or phone number or no recipient at the address. Free shipping will be given if there are mistakes from SUCI in processing the order(s) given the customer has provided complete and accurate shipping information.

 

TRACKING YOUR SHIPMENT

Tracking number will be provided through email once we have packed your order, you can check it the next day. Once your order has been shipped, you will receive an automated e-mail with your tracking information. If you have not received your order within 3 working days please contact us at [email protected] can track your parcel here. Please allow some time for the status of the shipment to correctly display at the link;

Citylink Express: https://www.citylinkexpress.com/track-your-shipment/

or 

Setel Express: https://track.setel.com

CONTACT US

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the SUCI team, who will be delighted to answer any questions you may have.

Owner contact email: [email protected]